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FAQ What is an eBook? An eBook is a book delivered as an electronic file. How can I read eBooks? You can read eBooks using software programs on your computer or with special handheld devices. What are Random View Books™? Random View Books are eBooks for young readers, published by any one of the many imprints of Random House Children's Books. Is there a complete list of eBooks from Random View Books™? Yes. Bookmark our Web site to stay up-to-date with our latest releases! What formats are Random View Books™ available in? We currently support the following eBook formats: MS Reader, Palm Reader (formerly called Peanut Press), and Adobe eBook Reader (formerly called Glassbook). What are the differences between eBook readers? MS Reader is for reading an eBook on your PC, laptop, and Pocket PC. Available for free download at www.microsoft.com. Palm Reader is for reading eBooks on your Palm or Pocket PC. Available for free download at www.peanutpress.com. Adobe Reader is for reading eBooks on your PC or Mac. Available for free software download at www.Adobe.com. Are eBooks returnable? eBooks are sold on a nonreturnable basis. However, we recognize there will be technical problems that may prevent consumers from downloading eBooks successfully. Customers should contact the seller of the eBook for technical assistance. What is the price of an eBook from Random View Books™? Currently, eBooks from Random View Books carry a suggested retail price of $3.99, but prices may vary among different retailers, who are free to establish their own pricing. We hope that this affordable suggested retail price will encourage kids, teachers, parents, and librarians to get started reading eBooks! Can I print an eBook once I've purchased it? In order to protect copyrights in the digital environment, eBook files are encrypted so that they cannot be printed or otherwise reproduced. Where does Random House sell its eBooks? Random House is currently working with the following retailers and technology companies to sell eBooks: Amazon.com currently sells the MS Reader and Adobe eBook Reader formats. Peanutpress.com currently sells eBooks for the Palm Reader. Random View Books are also available at the Yahoo! Shopping eBooks Web site. Where can I go for more information about eBooks? Amazon.com has a Troubleshooting Guide that includes a link to Microsoft Product Support Services. BN.com also has customer service and support, and their "Guide to eBooks" section has information about technical support and an overview of the features of the formats they sell. From the Peanutpress.com homepage, click on the Help section for a FAQ and a link to their technical support site. |
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