Sylvan Learning Bookstore
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Shipping Information

What are my shipping options?
Shipping Rates and Policies: United States
Random House charges a shipping fee for each order based on the weight and speed for your order, plus a handling fee for each item in the shipment. There is a small per-item handling charge. Standard orders generally take two to three days to be processed through the warehouse. Expedited orders (overnight and two day delivery options) received before 12 noon Eastern time will ship the same day. Total order transit time will include the handling time plus shipping days. See days required for each mode of transport below.

We offer five shipping speeds for orders sent to addresses within the United States:
USPS Media Mail - Basic Service
USPS 1st Class
UPS Ground
DHL 2nd Day
UPS Next Day Air Saver

United States Postal Service Media Mail
10 to 20 business days
Shipped by the US postal service
No tracking available
For shipments to PO, APO or FPO address

United States Postal Service 1st Class
5 to 9 business days
Shipped by the US postal service
No tracking available
For shipments to PO, APO or FPO address

UPS Ground Service
3 to 7 business days
Shipped by United Parcel Service (UPS)
Tracking available
No weekend delivery; no P.O. boxes or APO/FPO

Airborne 2nd Day Service (DHL)
2 business days
Shipped by DHL
Orders received before 12 noon Eastern time the order will ship the day of receipt
Orders received after 12 noon Eastern time will ship out the following day
No Tracking available
No weekend delivery; no P.O. boxes or APO/FPO

UPS Next Day Air Saver
1 business day
Shipped by United Parcel Service (UPS)
Orders received before 12 noon Eastern time the order will ship the day of receipt
Orders received after 12 noon Eastern time will ship out the following day
Tracking available
No weekend delivery; no P.O. boxes or APO/FPO

When will my order ship?
Generally it takes 2-3 business days from when you place the order until your books are shipped from our warehouse. A confirmation will be sent to you via email as the items ship.

How can I track my order?
Once an item in your order becomes available for shipping, we will send you a notice that the item has shipped. If the shipping method you chose provides tracking, the email will contain the tracking information, or you can view tracking information on the site under the ACCOUNT menu.

Will you ship to non-U.S. addresses?
At this time, we will only ship to addresses in the continental United States.

Can I ship to another address?
For books / CD packages: Yes, as long as the address is in the continental U.S.

What are Business Days?
Business Days are Monday through Friday, except for those holidays observed by the United States Post Office.

Will my order be delivered on weekends or holidays?
Orders are delivered only on business days (Monday-Friday, except holidays).

What days do you ship?
Random House ships Monday - Friday, excluding holidays.

Do you deliver on weekends or holidays?
Our normal delivery days are Monday - Friday. Delivery days are based on the schedule of our carriers.