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General FAQs:

• How much can I expect my signed edition to appreciate in value?
  While we can't predict the precise future value of any signed editions, we do think that these handsome editions will increase in value for some time to come.
• How can I be sure of authenticity and endorsement by Random House and the authors?
  Random House's included letter of authenticty and custom signature page guarantee the authenticity and author participation of all Signed Edition copies.
• Payment (RH)
  Random House accepts credit card payments only.  We accept American Express, Visa, MasterCard, and Discover.
• Payment (eBay)
  Orders placed through eBay must be paid for by credit card through PayPal. PayPal membership is not necessary for payment. We accept American Express, Visa, MasterCard, and Discover.
• Can I buy more than one book at once?
  Customers will be able to buy up to 3 signed copies of a title in the series at once.
• Shipping (RH)
  For orders placed through Randomhouse.com, we ship to any address in the United States. Generally it takes 2-3 business days from when you place the order until your books are shipped from our warehouse. A confirmation will be sent to you via email as the items ship.
• Shipping (eBay)
  For orders placed through eBay, we ship to any address in the United States and Canada. Shipping insurance is currently not available for orders placed through eBay.
• Refund/Return Policy
  Signed Editions must be returned in their original condition to: Signed Editions Returns, Random House, MD 8-2, 1745 Broadway, New York, NY 10019. Aditionally, please send an email to signededitions@randomhouse.com indicating the reason for your return. Due to the limited availability of signed titles, refunds will be in the form of reimbursement rather than product substitution. Reimbursement will be credited only in the form of the original payment method.
• Can I request a specific number in the series (i.e., out of the 50)?
  Unfortunately, we cannot accommodate requests for purchase of a specific number in the series.
• Can I get a personalized signature?
  Each signed edition includes the author's unique signature. Unfortunately, we cannot accommodate requests for personalized messages from the author.
• Can I have information on the date of each signature?
  Information on the date of each signature will be posted on Random House's Signed Editions website.
• Can my letter of authentication be personalized?
  Unfortunately, included letters of authenication cannot be customized or personalized.
• Can I get my signed edition gift-wrapped or include a note?
  We currently do not offer gift services such as wrapping, gift receipts, or enclosure of personal messages.
• What does a signed edition come with?
  A Random House signed edition includes:
  
  • A custom-designed signature page, embossed with Random House's historic logo
  • Authentic author signature
  • Unique serialization detail
  • An official letter of authentication, printed on archival-quality paper and embossed with Random House's historic logo
  • An collector's band to further ensure each edition's value
  
  For more information on Signed Edition features, click here.
• What is the condition of this edition?
  Each signed first edition is in mint condition, direct from Random House.
• What is the binding type of this edition?
  Each signed first edition is a hardcover binding.
• Is this the original ISBN?
  Each book in the Signed Editions series is a first edition and bears the original ISBN of its publication.
• Where can I see photos of this product?
  Photo detail of the custom features of a signed edition is available at www.randomhouse.com/signed/included.html
• How can I write an author?
  You should send your letter to the author in care of the publicity department of the author's publisher at the address below. (You'll find the publisher listed on the book's spine and copyright page.)
  
  "Author Name"
  c/o "Publisher" (e.g. Broadway, Bantam, etc.) Publicity
  1745 Broadway
  New York, NY 10019
  
  You can also sign up to be notified of new works by an author by subscribing to our Author Alerts service. To find and author and subscribe to be notified, please click here.
• Where can I find information of future titles from this author?
  Information on previous, current, and future titles from each author featured in the series is available through our Find an Author feature. You can also sign up for our Author Alerts email service and be notified of new titles by an author, as soon as the new title is available.
• Can I contact the editorial department for questions about content?
  For more information on contacting editorial departments, please click here.
• How is embossment created?
  Our historic logo has been hand-illustrated and embossed by Random House's own art department.
• Are all signatures done by hand?
  Each signature is signed with the author's own pen.
• How are bookplates created?
  Each bookplate is produced in-house and created by renowned designer Carole Lowenstein exclusively for Random House.
• How many titles are featured in the series?
  10 titles by 10 authors are featured in Random House's signed editions series
• How many signed copies of each title will be available?
  50 signed copies of each featured title will be available in the Signed Editions series. Serialization detail is included on the signature page of each book.
• Are signed editions available through Randomhouse.com?
  Yes, signed editions will be available for purchase on Random House's Signed Editions website
• Are regular editions of this title available through Randomhouse.com?
  Yes, regular, unsigned copies of each title in the series are available for purchase through Randomhouse.com
• Where else can I find signed copies of Random House titles?
  Random House sells signed copies of books every year through Randomhouse.com and at special events, such as bookstore signings. To search for upcoming author events in your area, please click here.
• Can I suggest or request a title or author for the next series?
  We currently cannot accommodate requests or suggestions for future titles in the Signed Editions series. However, Random House will continue to select a diverse and distinguished array of authors for participation in the future.
• What is the paper stock of Signed Edition book plate?
  (To be confirmed)
• What is the paper stock of the letter of authentication?
  (To be confirmed)
• What ink type is used in Signed Edition titles?
  (To be confirmed)
• What ink type is used in the letter of authentication?
  (To be confirmed)
• Why can't I buy more than three Signed Edition copies at auction at once?
  Due to the limited amount of Signed Edition copies, purchase of multiple Signed Edition copies on Randomhouse.com will be limited to a maximum of three per person. This limit allows Random House to make signed copies available to the wide public.
• What should I do if my Signed Edition copy is damaged upon arrival?
  If your Signed Edition copy is damaged upon arrival, please return it in the condition you received it to: Signed Editions Returns, Random House, MD 8-2, 1745 Broadway, New York, NY 10019. Additionally, please send an email to signededitions@randomhouse.com indicating the reason for your return. Damaged copies will be subsituted with another signed copy depending on the availability of signed copies of that title. If no signed copies are available for substitution, damaged returns will be reimbursed only in the form of the original payment method.
• Can I combine shipping on multiple eBay auctions?
  No, customers who place orders through eBay will not be able to combine shipping for more than one eBay auction.
• How can I track my order placed through Randomhouse.com?
  Once your order becomes available for shipping, we will send you a notice that the item has shipped.  If the shipping method you chose provides tracking, the email will contain the tracking information or you can view tracking information on the site under the ACCOUNT menu or by clicking here
• How can I track my order placed through eBay?
  Unfortunately, we cannot currently track orders placed through eBay. Once your order becomes available for shipping, we will send you a notice that the item has shipped.
• Do you accept international orders through Randomhouse.com?
  Unfortunately, we are unable to accept consumer orders for eCommerce from outside the United States. For international orders, please email us at international@randomhouse.com or visit our International Sales website. You can also contact International Sales by phone at 1-410-848-1900 or by fax at 1-410-386-7049.
• Do you accept international orders through eBay?
  Unfortunately, we currently only accept orders through eBay from customers in the United States and Canada.
• How do I cancel an order placed through Randomhouse.com?
  To cancel an order placed through Randomhouse.com:
  
  • Click on the "account" icon in the top right corner of the screen.
  • If you are not currently logged in, you will be prompted to enter your id and password.
  • On the "My Account" screen that comes up next, choose 'View Order History/Order Tracking.'
  • You will be presented with a list of orders you have placed with randomhouse.com. Find the order you would like to cancel. If the status is "Processing", you should be able to cancel it by clicking on the order number, and then clicking on "CANCEL ORDER." This will be displayed next to the Status if the order is still processing.
  
  Note: The "Cancel" button will remain on the order page as long as the status on the order is "Processing." As soon as our system ships the order, the status will change to "Shipped," and the order can no longer be cancelled.
• How do I cancel an order placed through eBay?
  To cancel an order placed through eBay, please email signededitions@randomhouse.com with a description of your reasons for cancellation.