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Send (Revised Edition)
Why People Email So Badly and How to Do It Better
Written by David Shipley and Will Schwalbe

Send (Revised Edition)
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Category: Business & Economics - Business Writing
Imprint: Knopf
Format: Hardcover
Pub Date: September 2008
Price: $19.95
Can. Price: $22.95
ISBN: 978-0-307-27060-3 (0-307-27060-2)
Pages: 288
Also available as an eBook.



 
Send—the classic guide to email for office and home and an instant success upon its original publication—has become indispensable for readers navigating the impersonal, and often overwhelming, world of electronic communication. Filled with real-life email success (and horror) stories and a wealth of entertaining examples, Send reveals the hidden minefields and pitfalls of email. It provides clear rules for handling all of today’s thorniest email issues, from salutations and subject lines to bcc’s and emoticons. It explains when you absolutely shouldn’t send an email and what to do when you’ve sent (in anger or in error) a potentially career-ending electronic bombshell. And it offers invaluable strategies to help you both better manage the ever-increasing number of emails you receive and improve the ones you send.

In this revised edition, David Shipley and Will Schwalbe have added fresh tales from the digital realm and a new afterword—“How to Keep Email from Taking Over Your Life,” which includes sage advice on handheld etiquette. Send is now more essential than ever, a wise and witty book that every businessperson and professional should read and read again.



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Contact us about speaking engagements with Will Schwalbe
David Shipley is represented by Random House Speakers



ABOUT THE AUTHOR

 
David Shipley is the deputy editorial page editor and Op-Ed page editor of The New York Times. Previously, he was a senior presidential speechwriter in the Clinton administration. He lives in New York. Will Schwalbe is the former senior vice president and editor in chief of Hyperion Books. Prior to that, he was a journalist, writing for such publications as The New York Times, Insight for Asian Investors, and Business Traveller. He now works in new media and lives in New York.





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