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Lee Cockerell

LEE COCKERELL was the executive vice president of operations for Walt Disney World for more than ten years. As one of the public faces of the world-renowned Disney Institute, he continues to teach courses in leadership and professional development. A popular keynote speaker, he frequently addresses Fortune 500 corporations, government agencies, educational institutions, and nonprofits across the country. He lives in Orlando, Florida.

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Creating Magic
Written by Lee Cockerell
Crown Business | Hardcover | October 2008
$26.00/30.00(Canada) | 978-0-385-52386-8 (0-385-52386-6)

“It’s not the magic that makes it work; it’s the way we work that makes it magic.”

The secret for creating “magic” in our careers, our organizations, and our lives is simple: outstanding leadership—the kind that inspires employees, delights customers, and achieves extraordinary business results.

No one knows more about this kind...

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The Customer Rules
Written by Lee Cockerell
Crown Business | Hardcover | March 2013
$19.99/23.99(Canada) | 978-0-7704-3560-8 (0-7704-3560-2)

The former EVP of Walt Disney World shares indispensible Rules for serving customers with consistency, efficiency, creativity, sincerity, and excellence. Lee Cockerell knows that success in business – any business - depends upon winning and keeping customers.

In 39 digestible, bite-sized chapters, Lee shares everything he has learned in his 40+ year...

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