Customers for Life
How to Turn That One-Time Buyer Into a Lifetime Customer
Written by Carl Sewell and Paul B. Brown
Format: Trade Paperback, 240 pages
On Sale: November 19, 2002
Price: $14.99
In this completely revised and updated edition of the customer service classic (more than 600,000 copies sold), Carl Sewell enhances his time-tested advice with fresh ideas and new examples and explains how the groundbreaking “Ten Commandments of Customer Service” apply to today’s world.
Drawing on his incredible success in transforming his Dallas...
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eBook.
The Power of a Positive No
How to Say No and Still Get to Yes
Written by William Ury
Format: Trade Paperback, 272 pages
On Sale: December 26, 2007
Price: $16.00
No is perhaps the most important and certainly the most powerful word in the language. Every day we find ourselves in situations where we need to say No–to people at work, at home, and in our communities–because No is the word we must use to protect ourselves and to stand up...
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eBook.
The Encore Effect
How to Achieve Remarkable Performance in Anything You Do
Written by Mark Sanborn
Format: Hardcover, 144 pages
On Sale: September 2, 2008
Price: $15.99
Whether you want to win that new account or inspire your family and friends, bestselling author and acclaimed speaker Mark Sanborn shows us how to make every performance count.
Every day, we are called to perform— at work, at home, in our communities. But is it possible to make every performance outstanding...
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eBook.
Integrity Selling for the 21st Century
How to Sell the Way People Want to Buy
Written by Ron Willingham
Format: Hardcover, 240 pages
On Sale: June 17, 2003
Price: $24.00
“I have observed several hundred salespeople who were taught to use deceptive practices like ‘bait and switch’ and encouraged to play negotiation games with customers. They were so stressed by this behavior that they suffered from a high incidence of alcohol and substance abuse, divorce, job-jumping, and low productivity. In the...
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Also available as an
eBook.
The Finish Rich Workbook
Creating a Personalized Plan for a Richer Future
Written by David Bach
Format: Trade Paperback, 240 pages
On Sale: January 1, 2003
Price: $14.95
No Matter Where You Start, David Bach Can Help You Live and Finish RichWith his national bestsellers
Smart Women Finish Rich and
Smart Couples Finish Rich, renowned financial advisor and educator David Bach has taught millions of people of all ages and incomes how to take control of their financial future...
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The Berenstain Bears' Dollars and Sense
Written by Stan Berenstain and Jan Berenstain
Format: Trade Paperback, 32 pages
On Sale: January 23, 2001
Price: $4.99
Brother and Sister Bear know some things about money. They know that money can be used to buy things like baseball cards, ice cream, candy, and balloons. What they don't know is how to manage their allowances.
Then Mama comes up with a terrific idea to help them learn the value...
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eBook.