Business & Economics:

The Customer Rules
The 39 Essential Rules for Delivering Sensational Service
Written by Lee Cockerell

Format: Hardcover, 208 pages
On Sale: March 5, 2013
Price: $19.99

The former EVP of Walt Disney World shares indispensible Rules for serving customers with consistency, efficiency, creativity, sincerity, and excellence. Lee Cockerell knows that success in business – any business - depends upon winning and keeping customers.

In 39 digestible, bite-sized chapters, Lee shares everything he has learned in his 40+ year...

Read more >

The Customer Rules
The 39 Essential Rules for Delivering Sensational Service
Written by Lee Cockerell

Format: eBook, 208 pages
On Sale: March 5, 2013
Price: $11.99

The former EVP of Walt Disney World shares indispensible Rules for serving customers with consistency, efficiency, creativity, sincerity, and excellence. Lee Cockerell knows that success in business – any business - depends upon winning and keeping customers.

In 39 digestible, bite-sized chapters, Lee shares everything he has learned in his 40+ year...

Read more >

The Customer Rules
The 39 Essential Rules for Delivering Sensational Service
Written by Lee Cockerell
Read by Lee Cockerell

Format: Unabridged Audiobook Download
On Sale: March 5, 2013
Price: $15.00

The former EVP of Walt Disney World shares indispensible Rules for serving customers with consistency, efficiency, creativity, sincerity, and excellence. Lee Cockerell knows that success in business – any business - depends upon winning and keeping customers.

In 39 digestible, bite-sized chapters, Lee shares everything he has learned in his 40+ year...

Read more >

The Perfect Sales Presentation
These Five Top Sales Professionals Show You, Step by Step, How To Sell Successfully
Written by Robert L. Shook

Format: eBook, 208 pages
On Sale: August 17, 2011
Price: $13.99

Shook takes listeners through all the steps of a sale, from initial contact to closing, stressing important information and demonstrating the important nuances of voice and timing.


From the Trade Paperback edition. Read more >

101 Easy Ways to Make Your Home Sell Faster

Written by Barbara Jane Hall

Format: eBook, 108 pages
On Sale: December 22, 2010
Price: $11.99

101 Easy Ways to Make Your Home Sell Faster recommends a variety of techniques to emphasize the strong points of a house and minimize its weaknesses. Read more >

El mercader de Dios
Las siete respuestas para un gran vendedor
Written by Enrique Villareal Aguilar

Format: Trade Paperback, 136 pages
On Sale: August 4, 2009
Price: $11.95

Through history, the secret principles of selling have brought success and riches to the select few who knew them. These hidden secrets are, for the first time, revealed in one of the most beautiful tales of our time. Those who wish to triumph over adversity, and have a thirst for success... Read more >

Customers for Life
How to Turn That One-Time Buyer Into a Lifetime Customer
Written by Carl Sewell and Paul B. Brown

Format: eBook
On Sale: July 1, 2009
Price: $13.99

In this completely revised and updated edition of the customer service classic (more than 600,000 copies sold), Carl Sewell enhances his time-tested advice with fresh ideas and new examples and explains how the groundbreaking “Ten Commandments of Customer Service” apply to today’s world.

Drawing on his incredible success in transforming his Dallas... Read more >

Integrity Selling for the 21st Century
How to Sell the Way People Want to Buy
Written by Ron Willingham

Format: eBook
On Sale: June 3, 2009
Price: $14.99

“I have observed several hundred salespeople who were taught to use deceptive practices like ‘bait and switch’ and encouraged to play negotiation games with customers. They were so stressed by this behavior that they suffered from a high incidence of alcohol and substance abuse, divorce, job-jumping, and low productivity. In the... Read more >

Women Make the Best Salesmen
Isn't it Time You Started Using their Secrets?
Written by Marion Luna Brem

Format: Trade Paperback, 240 pages
On Sale: May 17, 2005
Price: $15.00

A thirty-year-old mother of two, Marion Luna Brem had just been given a death sentence: terminal cancer. She had no job. No health insurance. Her marriage would collapse under the stress of her treatment. And her most pressing concern: How do I pay next month’s rent?

Her first major “sale” was landing... Read more >

Women Make the Best Salesmen
Isn't It Time You Started Using Their Secrets?
Written by Marion Luna Brem

Format: eBook
On Sale: April 27, 2004
Price: $11.99

Inc. magazine Entrepreneur of the Year and International Automotive Hall of Fame member Marion Luna Brem reveals the strategies she learned that have made her successful in sales—and in life. As Brem makes clear, we’re all salesmen in one way or another. Whenever we try to make a good first... Read more >

Integrity Selling for the 21st Century
How to Sell the Way People Want to Buy
Written by Ron Willingham

Format: Hardcover, 240 pages
On Sale: June 17, 2003
Price: $24.00

“I have observed several hundred salespeople who were taught to use deceptive practices like ‘bait and switch’ and encouraged to play negotiation games with customers. They were so stressed by this behavior that they suffered from a high incidence of alcohol and substance abuse, divorce, job-jumping, and low productivity. In the... Read more >