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Business & Economics:
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Turning Every Customer and Employee into a Raving Fan for Your Brand
Written by Kirk Kazanjian
Format: Hardcover, 272 pages
On Sale: April 23, 2013
Price: $28.00
Must-reading for every manager, entrepreneur, corporate executive, and anyone looking to increase customer satisfaction, boost employee engagement, and significantly enhance the bottom line.
In order to build a successful company today, you must create an unbreakable bond of loyalty between your customers and employees. Few have done this better than Enterprise Holdings...
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Turning Every Customer and Employee into a Raving Fan for Your Brand
Written by Kirk Kazanjian
Format: eBook, 272 pages
On Sale: April 23, 2013
Price: $13.99
Must-reading for every manager, entrepreneur, corporate executive, and anyone looking to increase customer satisfaction, boost employee engagement, and significantly enhance the bottom line.
In order to build a successful company today, you must create an unbreakable bond of loyalty between your customers and employees. Few have done this better than Enterprise Holdings...
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The 39 Essential Rules for Delivering Sensational Service
Written by Lee Cockerell
Format: Hardcover, 208 pages
On Sale: March 5, 2013
Price: $19.99
The former EVP of Walt Disney World shares indispensible Rules for serving customers with consistency, efficiency, creativity, sincerity, and excellence. Lee Cockerell knows that success in business – any business - depends upon winning and keeping customers.
In 39 digestible, bite-sized chapters, Lee shares everything he has learned in his 40+ year...
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The 39 Essential Rules for Delivering Sensational Service
Written by Lee Cockerell
Format: eBook, 208 pages
On Sale: March 5, 2013
Price: $11.99
The former EVP of Walt Disney World shares indispensible Rules for serving customers with consistency, efficiency, creativity, sincerity, and excellence. Lee Cockerell knows that success in business – any business - depends upon winning and keeping customers.
In 39 digestible, bite-sized chapters, Lee shares everything he has learned in his 40+ year...
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The 39 Essential Rules for Delivering Sensational Service
Written by Lee Cockerell
Read by Lee Cockerell
Format: Unabridged Audiobook Download
On Sale: March 5, 2013
Price: $15.00
The former EVP of Walt Disney World shares indispensible Rules for serving customers with consistency, efficiency, creativity, sincerity, and excellence. Lee Cockerell knows that success in business – any business - depends upon winning and keeping customers.
In 39 digestible, bite-sized chapters, Lee shares everything he has learned in his 40+ year...
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Combating Smears Against the Free-Market Economy
Written by Michael Medved
Format: Trade Paperback, 272 pages
On Sale: November 2, 2010
Price: $15.00
WHY FEEL EMBARRASSED BY BUSINESS?
Every American benefits every day from the phenomenal productivity of the free market, so why do so many people feel guilty or skeptical about our business system? In this passionately argued, eye-opening book, talk-radio star and bestselling author Michael Medved provides detailed and devastating rebuttals to the... Read more >
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The Consumer's Guide to Getting What You Paid For
Written by Ron Burley
Format: Trade Paperback, 240 pages
On Sale: September 1, 2006
Price: $14.95
Every four seconds an unsuspecting consumer is duped by a cable company, cell phone provider, auto repair shop, or one of the numerous other businesses we use on a daily basis. As customer service departments have become automated wastelands, our ability to get satisfaction within the conventional complaint system has eroded... Read more >
