5 books in Business & Economics - Customer Service
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Unscrewed
The Consumer's Guide to Getting What You Paid For
Written by Ron Burley
Format: Trade Paperback, 240 pages
On Sale: September 1, 2006
Price: $14.95
Every four seconds an unsuspecting consumer is duped by a cable company, cell phone provider, auto repair shop, or one of the numerous other businesses we use on a daily basis. As customer service departments have become automated wastelands, our ability to get satisfaction within the conventional complaint system has eroded... Read more >
The Consumer's Guide to Getting What You Paid For
Written by Ron Burley
Format: Trade Paperback, 240 pages
On Sale: September 1, 2006
Price: $14.95
Every four seconds an unsuspecting consumer is duped by a cable company, cell phone provider, auto repair shop, or one of the numerous other businesses we use on a daily basis. As customer service departments have become automated wastelands, our ability to get satisfaction within the conventional complaint system has eroded... Read more >
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Return on Customer
Creating Maximum Value From Your Scarcest Resource
Written by Don Peppers and Martha Rogers
Format: Hardcover, 304 pages
On Sale: June 21, 2005
Price: $24.95
Internationally acclaimed business gurus and best-selling authors Don Peppers and Martha Rogers kicked off the CRM revolution and changed the landscape of business competition with their classic bestseller, The One to One Future. Now, in Return on Customer, they have written an even more revolutionary book, redefining the very concept of... Read more >
Creating Maximum Value From Your Scarcest Resource
Written by Don Peppers and Martha Rogers
Format: Hardcover, 304 pages
On Sale: June 21, 2005
Price: $24.95
Internationally acclaimed business gurus and best-selling authors Don Peppers and Martha Rogers kicked off the CRM revolution and changed the landscape of business competition with their classic bestseller, The One to One Future. Now, in Return on Customer, they have written an even more revolutionary book, redefining the very concept of... Read more >
Also available as an
eBook.
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Return on Customer
Creating Maximum Value From Your Scarcest Resource
Written by Don Peppers and Martha Rogers
Format: eBook
On Sale: June 21, 2005
Price: $24.95
Internationally acclaimed business gurus and best-selling authors Don Peppers and Martha Rogers kicked off the CRM revolution and changed the landscape of business competition with their classic bestseller, The One to One Future. Now, in Return on Customer, they have written an even more revolutionary book, redefining the very concept of... Read more >
Creating Maximum Value From Your Scarcest Resource
Written by Don Peppers and Martha Rogers
Format: eBook
On Sale: June 21, 2005
Price: $24.95
Internationally acclaimed business gurus and best-selling authors Don Peppers and Martha Rogers kicked off the CRM revolution and changed the landscape of business competition with their classic bestseller, The One to One Future. Now, in Return on Customer, they have written an even more revolutionary book, redefining the very concept of... Read more >
Also available as a
hardcover.
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Graphic Designer's Guide to Clients
How to Make Clients Happy and Do Great Work
Written by Ellen Shapiro
Format: Trade Paperback, 256 pages
On Sale: June 1, 2003
Price: $19.95
Read more >
How to Make Clients Happy and Do Great Work
Written by Ellen Shapiro
Format: Trade Paperback, 256 pages
On Sale: June 1, 2003
Price: $19.95
Read more >
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Lessons in Service from Charlie Trotter
Written by Edmund Lawler and Ed Lawler
Format: Hardcover, 240 pages
On Sale: November 28, 2001
Price: $24.95
As winner of the James Beard Foundation's Outstanding Restaurant Award, Charlie Trotter and his service staff run what many consider to be America's finest restaurant. But it's not just about food in this renowned Chicago hot spot. It's about a subtle relationship between food, wine, ambiance, and service—a relationship Trotter has... Read more >
Written by Edmund Lawler and Ed Lawler
Format: Hardcover, 240 pages
On Sale: November 28, 2001
Price: $24.95
As winner of the James Beard Foundation's Outstanding Restaurant Award, Charlie Trotter and his service staff run what many consider to be America's finest restaurant. But it's not just about food in this renowned Chicago hot spot. It's about a subtle relationship between food, wine, ambiance, and service—a relationship Trotter has... Read more >
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