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The Fred Factor

How passion in your work and life can turn the ordinary into the extraordinary

Written by Mark Sanborn

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Heads in Beds

A Reckless Memoir of Hotels, Hustles, and So-Called Hospitality

Written by Jacob Tomsky

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Customers for Life

How to Turn That One-Time Buyer Into a Lifetime Customer

Written by Carl Sewell and Paul B. Brown

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Raving Fans

A Revolutionary Approach to Customer Service

Written by Kenneth Blanchard and Sheldon Bowles
Read by Rick Adamson, Kate Borges and John Mollard

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Innovation

The Five Disciplines for Creating What Customers Want

Written by Curtis R. Carlson and William W. Wilmot

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