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The Customer Rules

The 39 Essential Rules for Delivering Sensational Service

Written by Lee Cockerell

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Driving Loyalty

Turning Every Customer and Employee into a Raving Fan for Your Brand

Written by Kirk Kazanjian

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Lessons in Service from Charlie Trotter

Written by Edmund Lawler and Ed Lawler

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The 5 Big Lies About American Business

Combating Smears Against the Free-Market Economy

Written by Michael Medved

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Unscrewed

The Consumer's Guide to Getting What You Paid For

Written by Ron Burley