Random House: Bringing You the Best in Fiction, Nonfiction, and Children's Books
Authors
Books
Features
Newletters and Alerts

Buy now from Random House

  • Lessons in Service from Charlie Trotter
  • Written by Edmund Lawler and Ed Lawler
  • Format: Hardcover | ISBN: 9781580083157
  • Our Price: $24.99
  • Quantity:
See more online stores - Lessons in Service from Charlie Trotter

Lessons in Service from Charlie Trotter

Written by Edmund LawlerAuthor Alerts:  Random House will alert you to new works by Edmund Lawler and Ed LawlerAuthor Alerts:  Random House will alert you to new works by Ed Lawler

Lessons in Service from Charlie Trotter Cover

Bookmark,
Share & Shelve:

  • Add This - Lessons in Service from Charlie Trotter
  • Email this page - Lessons in Service from Charlie Trotter
  • Print this page - Lessons in Service from Charlie Trotter
ABOUT THE BOOK ABOUT THE BOOK
PRAISE PRAISE
Synopsis

Synopsis

In the second book in the Lessons from Charlie Trotter series, the lauded chef shares his strategies for success in this guide on how to give the ultimate dining experience.

As winner of the James Beard Foundation's Outstanding Restaurant Award, Charlie Trotter and his service staff run what many consider to be America's finest restaurant. But it's not just about food in this renowned Chicago hot spot. It's about a subtle relationship between food, wine, ambiance, and service—a relationship Trotter has perfected by hiring passionate staff with the ability to surpass his incredibly high standards. In LESSONS IN SERVICE, journalist Edmund Lawler reveals the secrets behind Trotter's unequaled success and shows other businesses how to improve their levels of service. From unconventional motivational techniques, staff empowerment, and mentoring to role playing, preservice meetings, and an obsessive pursuit of excellence—Trotter leaves nothing to chance. The service is a nightly ballet that leaves guests feeling pampered, educated, and of course, wonderfully satisfied. Follow the advice of Charlie Trotter, and no matter what your business, your customers will keep coming back again and again.

• Charlie Trotter's was nominated for the James Beard Foundation's 2001 Outstanding Service Award, and the restaurant received the Beard Foundation's Best Restaurant in America Award in 2000.

• Charlie Trotter's books have sold over 300,000 copies.
Praise

Praise

"No restaurant in America comes closer to delivering a flawless total dining experience." —Wine Spectator"Every day at the restaurant is a journey. We consider the day a success if we can answer yes to a simple question: ‘Have we improved today?'" —Charlie Trotter

Your E-Mail Address
send me a copy

Recipient's E-Mail Address
(multiple addresses may be separated by commas)

A personal message: