Random House: Bringing You the Best in Fiction, Nonfiction, and Children's Books
Authors
Books
Features
Newletters and Alerts

Buy now from Random House

  • Difficult Conversations
  • Written by Douglas Stone
    Read by Douglas Stone
  • Format: Abridged Compact Disc | ISBN: 9780553456127
  • Our Price: $30.00
  • Quantity:
See more online stores - Difficult Conversations

Buy now from Random House

See more online stores - Difficult Conversations

Difficult Conversations

Written by Douglas StoneAuthor Alerts:  Random House will alert you to new works by Douglas Stone
Read by Douglas StoneAuthor Alerts:  Random House will alert you to new works by Douglas Stone

Audio Editions

Read by Douglas Stone
On Sale: July 05, 2000
ISBN: 978-0-553-75258-8
More Info...
$30.00

Published by: Random House Audio

Read by Douglas Stone
On Sale: April 06, 1999
ISBN: 978-0-553-45612-7
More Info...
Listen to an excerpt
Visit RANDOM HOUSE AUDIO to learn more about audiobooks.
Difficult Conversations Cover

Bookmark,
Share & Shelve:

  • Add This - Difficult Conversations
  • Email this page - Difficult Conversations
  • Print this page - Difficult Conversations
ABOUT THE BOOK ABOUT THE BOOK
ABOUT THE AUTHOR ABOUT THE AUTHOR
Synopsis

Synopsis

Dealing with your ex-husband, who can't seem to show up reliably for weekends with the kids; navigating a workplace fraught with office politics or racial tensions; saying "I'm sorry" or "I love you".

We all have difficult conversations, no matter how confident or competent we are. And too often, no matter what we try, things don't go well. Should you say what you're thinking and risk starting a fight? Swallow your views and feel like a doormat? Or should you let them have it? But--what if you're wrong?

Difficult Conversations shows you a way out of this dilemma; it teaches you how to handle even the toughest conversations more effectively and with less anxiety. Based on fifteen years of work at Harvard Negotiation Project and consultations with thousands of people, the authors answer the question: When people confront the conversations they dread the most, what works?

Difficult Conversations walks you through a proven, concrete, step-by-step approach for understanding and conducting tough conversations. It shows you how to get ready, how to start the conversations in ways that reduce defensiveness, and how to keep the conversation on a constructive track regardless of how the other person responds.

Whether you're dealing with your baby-sitter or biggest client, your boss or your brother-in-law, Difficult Conversations can help.


From the Compact Disc edition.
Douglas Stone

About Douglas Stone

Douglas Stone - Difficult Conversations

Douglas Stone, Bruce Patton, and Sheila Heen teach at the Harvard Law School and the Harvard Negotiation Project, the group that produced the international bestseller Getting to YES! They have consulted to businesspeople, governments, organizations, communities, and individuals around the world, from the various parties to the negotiations on constitutional transition in South Africa to schoolteachers in Medellin, Colombia, to community leaders and the police department in Springfield, Massachusetts. They have written on negotiation and communications in publications ranging from The New York Times to Parents magazine. Bruce Patton is also coauthor of Getting to YES!

Your E-Mail Address
send me a copy

Recipient's E-Mail Address
(multiple addresses may be separated by commas)

A personal message: