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Raving Fans

A Revolutionary Approach to Customer Service

Written by Kenneth BlanchardAuthor Alerts:  Random House will alert you to new works by Kenneth Blanchard and Sheldon BowlesAuthor Alerts:  Random House will alert you to new works by Sheldon Bowles
Read by Rick AdamsonAuthor Alerts:  Random House will alert you to new works by Rick Adamson, Kate BorgesAuthor Alerts:  Random House will alert you to new works by Kate Borges and John MollardAuthor Alerts:  Random House will alert you to new works by John Mollard

Audio Editions

$15.00

Published by: Random House Audio

Read by Rick Adamson, Kate Borges and John Mollard
On Sale: January 13, 2004
ISBN: 978-0-7393-0953-7
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Synopsis

Synopsis

Told in the parable style of The One Minute Manager, RAVING FANS uses a brilliantly simple and charming story to teach listeners how to define vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month.

America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. RAVING FANS includes startling tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans.
Kenneth Blanchard|Rick Adamson

About Kenneth Blanchard

Kenneth Blanchard - Raving Fans
Ken Blanchard is chairman of the board of Blanchard Training and Development, Inc. He is the co-author of The One Minute Manager and eleven other bestselling books.

Sheldon Bowles, co-author of Gung Ho!, is president of Ode to Joy Limited and the founding president of Domo Gasoline Corporation.

The One-Minute Manager and Gung Ho! is also available from Random House AudioBooks.

About Rick Adamson

Rick Adamson - Raving Fans
Rick Adamsom has over twenty years' experience in voiceovers and narration, delivering quality work for BOT audiobooks, commercials, radio imaging, cartoons, impersonations, on-hold messaging and more.

  • Raving Fans by Kenneth H. Blanchard and Sheldon Bowles
  • January 13, 2004
  • Business & Economics
  • Random House Audio
  • $15.00
  • 9780739309537

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