Random House Audio Listening Library
Raving Fans Cover

Raving Fans

Written by Kenneth Blanchard and Sheldon Bowles
Read by Rick Adamson, Kate Borges and John Mollard

Work ID: 14675

ISBN: 9780739309537

Format: Abridged Compact Disc

List Price: $15.00

On Sale Date: Jan 13, 2004

Quantity:


Told in the parable style of The One Minute Manager, RAVING FANS uses a brilliantly simple and charming story to teach listeners how to define vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month.

America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. RAVING FANS includes startling tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans.