The Customer Rules
LEE COCKERELL was the executive vice president of operations for Walt Disney World for more than ten years. As one of the public faces of the world-renowned Disney Institute, he continues to teach courses in leadership and professional development. A popular keynote speaker, he frequently addresses Fortune 500 corporations, government agencies, educational institutions, and nonprofits across the country. He lives in Orlando, Florida.
How to Survive a Sharknado and Other Unnatural Disasters
by Andrew Shaffer, with contributions by Fin Shepard and April Wexler