Professional Development
83 Featured Titles
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The Identity Code
The 8 Essential Questions for Finding Your Purpose and Place in the World
Written by Laurence Ackerman
Format: Hardcover, 208 pages
Publisher: Random House
On Sale: December 27, 2005
Price: $25.00
ISBN: 978-1-4000-6417-5 (1-4000-6417-1)
In this life-transforming book, Larry Ackerman shows readers how to crack their identity codes. With more than twenty years of experience helping organizations and individuals identify their purpose, Ackerman reveals the Laws of Identity and the Eight Essential Questions they contain. As readers answer these questions, their identity will gradually become... Read more >
The 8 Essential Questions for Finding Your Purpose and Place in the World
Written by Laurence Ackerman
Format: Hardcover, 208 pages
Publisher: Random House
On Sale: December 27, 2005
Price: $25.00
ISBN: 978-1-4000-6417-5 (1-4000-6417-1)
In this life-transforming book, Larry Ackerman shows readers how to crack their identity codes. With more than twenty years of experience helping organizations and individuals identify their purpose, Ackerman reveals the Laws of Identity and the Eight Essential Questions they contain. As readers answer these questions, their identity will gradually become... Read more >
Also available as an
eBook.
You Are the Message
Written by Roger Ailes
Format: Trade Paperback, 256 pages
Publisher: Crown Business
On Sale: August 20, 1989
Price: $16.95
ISBN: 978-0-385-26542-3 (0-385-26542-5)
"You are the message." What does that mean, exactly? It means that when you communicate with someone, it's not just the words you choose to send to the other person that make up the message. You're also sending signals about what kind of person you are--by your eyes, your facial expression... Read more >
Written by Roger Ailes
Format: Trade Paperback, 256 pages
Publisher: Crown Business
On Sale: August 20, 1989
Price: $16.95
ISBN: 978-0-385-26542-3 (0-385-26542-5)
"You are the message." What does that mean, exactly? It means that when you communicate with someone, it's not just the words you choose to send to the other person that make up the message. You're also sending signals about what kind of person you are--by your eyes, your facial expression... Read more >
Also available as an
eBook.
Passion Capital
The World's Most Valuable Asset
Written by Paul Alofs
Format: Hardcover, 224 pages
Publisher: Signal
On Sale: May 8, 2012
Price: $27.99
ISBN: 978-0-7710-0747-7 (0-7710-0747-7)
Ask leaders in any country this essential question: “What is your most valuable asset?” and they may suggest one of three traditional forms of capital — financial, human, or intellectual. These are intelligent, well-meaning answers but they are also completely wrong. More valuable than money, human resources, and intellectual property, Passion... Read more >
The World's Most Valuable Asset
Written by Paul Alofs
Format: Hardcover, 224 pages
Publisher: Signal
On Sale: May 8, 2012
Price: $27.99
ISBN: 978-0-7710-0747-7 (0-7710-0747-7)
Ask leaders in any country this essential question: “What is your most valuable asset?” and they may suggest one of three traditional forms of capital — financial, human, or intellectual. These are intelligent, well-meaning answers but they are also completely wrong. More valuable than money, human resources, and intellectual property, Passion... Read more >
Also available as an
eBook and a
trade paperback.
Ask For It
How Women Can Use the Power of Negotiation to Get What They Really Want
Written by Linda Babcock and Sara Laschever
Format: Trade Paperback, 336 pages
Publisher: Bantam
On Sale: January 27, 2009
Price: $16.00
ISBN: 978-0-553-38455-0 (0-553-38455-4)
From the authors of Women Don’t Ask, the groundbreaking book that revealed just how much women lose when they avoid negotiation, here is the action plan that women all over the country requested—a guide to negotiating anything effectively using strategies that feel comfortable to you as a woman.
Whether it’s a... Read more >
How Women Can Use the Power of Negotiation to Get What They Really Want
Written by Linda Babcock and Sara Laschever
Format: Trade Paperback, 336 pages
Publisher: Bantam
On Sale: January 27, 2009
Price: $16.00
ISBN: 978-0-553-38455-0 (0-553-38455-4)
From the authors of Women Don’t Ask, the groundbreaking book that revealed just how much women lose when they avoid negotiation, here is the action plan that women all over the country requested—a guide to negotiating anything effectively using strategies that feel comfortable to you as a woman.
Whether it’s a... Read more >
Also available as an
abridged audiobook download and an
eBook.
Women Don't Ask
The High Cost of Avoiding Negotiation--and Positive Strategies for Change
Written by Linda Babcock and Sara Laschever
Format: Trade Paperback, 272 pages
Publisher: Bantam
On Sale: February 27, 2007
Price: $15.00
ISBN: 978-0-553-38387-4 (0-553-38387-6)
By neglecting to negotiate her starting salary for her first job, a woman may sacrifice over half a million dollars in earnings by the end of her career. Yet, as research reveals, men are four times more likely to ask for higher pay than are women with the same qualifications. From... Read more >
The High Cost of Avoiding Negotiation--and Positive Strategies for Change
Written by Linda Babcock and Sara Laschever
Format: Trade Paperback, 272 pages
Publisher: Bantam
On Sale: February 27, 2007
Price: $15.00
ISBN: 978-0-553-38387-4 (0-553-38387-6)
By neglecting to negotiate her starting salary for her first job, a woman may sacrifice over half a million dollars in earnings by the end of her career. Yet, as research reveals, men are four times more likely to ask for higher pay than are women with the same qualifications. From... Read more >
Managing Up
How to Forge an Effective Relationship With Those Above You
Written by Rosanne Badowski and Roger Gittines
Format: Trade Paperback, 240 pages
Publisher: Crown Business
On Sale: October 19, 2004
Price: $15.99
ISBN: 978-0-385-50773-8 (0-385-50773-9)
In Managing Up Rosanne Badowski offers a straightforward, entertaining, no-holds-barred account of what it takes to make your relationship with your boss work to your advantage, no matter where you stand in the corporate hierarchy.
Told through rich, colorful anecdotes about her years spent working with one of the smartest, most... Read more >
How to Forge an Effective Relationship With Those Above You
Written by Rosanne Badowski and Roger Gittines
Format: Trade Paperback, 240 pages
Publisher: Crown Business
On Sale: October 19, 2004
Price: $15.99
ISBN: 978-0-385-50773-8 (0-385-50773-9)
In Managing Up Rosanne Badowski offers a straightforward, entertaining, no-holds-barred account of what it takes to make your relationship with your boss work to your advantage, no matter where you stand in the corporate hierarchy.
Told through rich, colorful anecdotes about her years spent working with one of the smartest, most... Read more >
Also available as an
eBook.
The 10 Laws of Enduring Success
Written by Maria Bartiromo and Catherine Whitney
Format: Trade Paperback, 304 pages
Publisher: Crown Business
On Sale: March 1, 2011
Price: $15.00
ISBN: 978-0-307-45253-5 (0-307-45253-0)
In THE 10 LAWS OF ENDURING SUCCESS, Maria Bartiromo offers a candid look at her life and career, sharing what she learned from her close-knit family and her upbringing, along with insight gained from pivotal moments in her professional life.
Bartiromo synthesizes her hard-earned wisdom with important lessons she’s learned interacting daily... Read more >
Written by Maria Bartiromo and Catherine Whitney
Format: Trade Paperback, 304 pages
Publisher: Crown Business
On Sale: March 1, 2011
Price: $15.00
ISBN: 978-0-307-45253-5 (0-307-45253-0)
In THE 10 LAWS OF ENDURING SUCCESS, Maria Bartiromo offers a candid look at her life and career, sharing what she learned from her close-knit family and her upbringing, along with insight gained from pivotal moments in her professional life.
Bartiromo synthesizes her hard-earned wisdom with important lessons she’s learned interacting daily... Read more >
Also available as an
eBook.
What Made jack welch JACK WELCH
How Ordinary People Become Extraordinary Leaders
Written by Stephen H. Baum and Dave Conti
Format: Hardcover, 288 pages
Publisher: Crown Business
On Sale: August 21, 2007
Price: $24.95
ISBN: 978-0-307-33720-7 (0-307-33720-0)
Surprisingly, it’s not about education or pedigree or even native smarts. Most of us are like jack welch, who started life as a lowercase guy, the son of a railroad conductor, but went on to become the most celebrated and successful executive of recent years. Sure, Jack Welch—and lots of other... Read more >
How Ordinary People Become Extraordinary Leaders
Written by Stephen H. Baum and Dave Conti
Format: Hardcover, 288 pages
Publisher: Crown Business
On Sale: August 21, 2007
Price: $24.95
ISBN: 978-0-307-33720-7 (0-307-33720-0)
Surprisingly, it’s not about education or pedigree or even native smarts. Most of us are like jack welch, who started life as a lowercase guy, the son of a railroad conductor, but went on to become the most celebrated and successful executive of recent years. Sure, Jack Welch—and lots of other... Read more >
Also available as an
eBook.
HumanKind
Written by Tom Bernardin and Mark Tutssel
Format: Hardcover, 256 pages
Publisher: powerHouse Books
On Sale: October 26, 2010
Price: $29.95
ISBN: 978-1-57687-549-0 (1-57687-549-0)
In 2009 for “Earth Hour,” Leo Burnett moved over a billion people to action–that’s slightly more than one out of every seven people on the planet, the largest mass participation event ever.
For the first time in Leo Burnett’s history, the company responsible for building some of the most beloved and popular... Read more >
Written by Tom Bernardin and Mark Tutssel
Format: Hardcover, 256 pages
Publisher: powerHouse Books
On Sale: October 26, 2010
Price: $29.95
ISBN: 978-1-57687-549-0 (1-57687-549-0)
In 2009 for “Earth Hour,” Leo Burnett moved over a billion people to action–that’s slightly more than one out of every seven people on the planet, the largest mass participation event ever.
For the first time in Leo Burnett’s history, the company responsible for building some of the most beloved and popular... Read more >
Basic Black
The Essential Guide for Getting Ahead at Work (and in Life)
Written by Cathie Black
Format: Hardcover, 304 pages
Publisher: Crown Business
On Sale: October 23, 2007
Price: $24.95
ISBN: 978-0-307-35110-4 (0-307-35110-6)
Cathie Black is the wise, funny mentor that every woman dreams of having. She was a pioneer in advertising sales at a time when women didn’t sell; served as president and publisher of the fledgling USA Today; and, in her current position as the president of Hearst Magazines, persuaded Oprah to... Read more >
The Essential Guide for Getting Ahead at Work (and in Life)
Written by Cathie Black
Format: Hardcover, 304 pages
Publisher: Crown Business
On Sale: October 23, 2007
Price: $24.95
ISBN: 978-0-307-35110-4 (0-307-35110-6)
Cathie Black is the wise, funny mentor that every woman dreams of having. She was a pioneer in advertising sales at a time when women didn’t sell; served as president and publisher of the fledgling USA Today; and, in her current position as the president of Hearst Magazines, persuaded Oprah to... Read more >
Also available as an
abridged audio CD,
abridged audiobook download,
unabridged audiobook download,
eBook and a
trade paperback.
What Color Is Your Parachute? Workbook, revised
A Practical Manual for Job Hunters and Career Changers
Written by Richard N. Bolles
Format: Trade Paperback, 48 pages
Publisher: Ten Speed Press
On Sale: November 1, 2005
Price: $9.99
ISBN: 978-1-58008-729-2 (1-58008-729-9)
Richard Nelson Bolles presents an updated version of one of the most widely acclaimed exercises from PARACHUTE, the Flower. This highly effective tool, reproduced here in handy workbook form, helps readers target their ideal work situation. Simple step-by-step worksheets focus on translating personal interests into marketable job skills as well as... Read more >
A Practical Manual for Job Hunters and Career Changers
Written by Richard N. Bolles
Format: Trade Paperback, 48 pages
Publisher: Ten Speed Press
On Sale: November 1, 2005
Price: $9.99
ISBN: 978-1-58008-729-2 (1-58008-729-9)
Richard Nelson Bolles presents an updated version of one of the most widely acclaimed exercises from PARACHUTE, the Flower. This highly effective tool, reproduced here in handy workbook form, helps readers target their ideal work situation. Simple step-by-step worksheets focus on translating personal interests into marketable job skills as well as... Read more >
Confronting Reality
Doing What Matters to Get Things Right
Written by Larry Bossidy and Ram Charan
Format: Hardcover, 272 pages
Publisher: Crown Business
On Sale: October 19, 2004
Price: $27.50
ISBN: 978-1-4000-5084-0 (1-4000-5084-7)
"These busy authors have managed to bring fresh insights into a matter that's high on the corporate agenda. What's more, Confronting Reality is even more readable than its predecessor [Execution]."
--Businessweek
The fundamentals of how a business makes money are being rapidly and permanently altered by sweeping structural changes. In Confronting Reality, noted... Read more >
Doing What Matters to Get Things Right
Written by Larry Bossidy and Ram Charan
Format: Hardcover, 272 pages
Publisher: Crown Business
On Sale: October 19, 2004
Price: $27.50
ISBN: 978-1-4000-5084-0 (1-4000-5084-7)
"These busy authors have managed to bring fresh insights into a matter that's high on the corporate agenda. What's more, Confronting Reality is even more readable than its predecessor [Execution]."
--Businessweek
The fundamentals of how a business makes money are being rapidly and permanently altered by sweeping structural changes. In Confronting Reality, noted... Read more >
Also available as an
unabridged audiobook download and an
eBook.
Succeeding When You're Supposed to Fail
The 6 Enduring Principles of High Achievement
Written by Rom Brafman
Format: Trade Paperback, 208 pages
Publisher: Three Rivers Press
On Sale: January 1, 2013
Price: $14.00
ISBN: 978-0-307-88769-6 (0-307-88769-3)
For decades they assumed that people who face adversity—a difficult childhood, career turbulence, sudden bouts of bad luck—will succumb to their circumstances. Yet over and over again they found a significant percentage are able to overcome their life circumstances and achieve spectacular success.
How is it that individuals who are not... Read more >
The 6 Enduring Principles of High Achievement
Written by Rom Brafman
Format: Trade Paperback, 208 pages
Publisher: Three Rivers Press
On Sale: January 1, 2013
Price: $14.00
ISBN: 978-0-307-88769-6 (0-307-88769-3)
For decades they assumed that people who face adversity—a difficult childhood, career turbulence, sudden bouts of bad luck—will succumb to their circumstances. Yet over and over again they found a significant percentage are able to overcome their life circumstances and achieve spectacular success.
How is it that individuals who are not... Read more >
Succeeding When You're Supposed to Fail
The 6 Enduring Principles of High Achievement
Written by Rom Brafman
Format: Hardcover, 208 pages
Publisher: Crown Archetype
On Sale: December 27, 2011
Price: $23.00
ISBN: 978-0-307-88768-9 (0-307-88768-5)
In countless studies, psychologists have discovered a surprising fact:
For decades they assumed that people who face adversity—a difficult childhood, career turbulence, sudden bouts of bad luck—will succumb to their circumstances. Yet over and over again they found a significant percentage are able to overcome their life circumstances and achieve spectacular success... Read more >
The 6 Enduring Principles of High Achievement
Written by Rom Brafman
Format: Hardcover, 208 pages
Publisher: Crown Archetype
On Sale: December 27, 2011
Price: $23.00
ISBN: 978-0-307-88768-9 (0-307-88768-5)
In countless studies, psychologists have discovered a surprising fact:
For decades they assumed that people who face adversity—a difficult childhood, career turbulence, sudden bouts of bad luck—will succumb to their circumstances. Yet over and over again they found a significant percentage are able to overcome their life circumstances and achieve spectacular success... Read more >
Women Make the Best Salesmen
Isn't it Time You Started Using their Secrets?
Written by Marion Luna Brem
Format: Trade Paperback, 240 pages
Publisher: Crown Business
On Sale: May 17, 2005
Price: $15.00
ISBN: 978-0-385-51163-6 (0-385-51163-9)
A thirty-year-old mother of two, Marion Luna Brem had just been given a death sentence: terminal cancer. She had no job. No health insurance. Her marriage would collapse under the stress of her treatment. And her most pressing concern: How do I pay next month’s rent?
Her first major “sale” was landing... Read more >
Isn't it Time You Started Using their Secrets?
Written by Marion Luna Brem
Format: Trade Paperback, 240 pages
Publisher: Crown Business
On Sale: May 17, 2005
Price: $15.00
ISBN: 978-0-385-51163-6 (0-385-51163-9)
A thirty-year-old mother of two, Marion Luna Brem had just been given a death sentence: terminal cancer. She had no job. No health insurance. Her marriage would collapse under the stress of her treatment. And her most pressing concern: How do I pay next month’s rent?
Her first major “sale” was landing... Read more >
Also available as an
eBook.
Negotiation Boot Camp
How to Resolve Conflict, Satisfy Customers, and Make Better Deals
Written by Ed Brodow
Format: Hardcover, 208 pages
Publisher: Crown Business
On Sale: December 26, 2006
Price: $19.95
ISBN: 978-0-385-51849-9 (0-385-51849-8)
Using the no-nonsense, results-oriented boot camp approach, Brodow drills readers on the basic skills needed to master the art of negotiation including conquering our fear of confrontation and overcoming the negative behaviors that hold us back, and identifying and developing our personal negotiation style.
Using a wealth of examples from real-life encounters... Read more >
How to Resolve Conflict, Satisfy Customers, and Make Better Deals
Written by Ed Brodow
Format: Hardcover, 208 pages
Publisher: Crown Business
On Sale: December 26, 2006
Price: $19.95
ISBN: 978-0-385-51849-9 (0-385-51849-8)
Using the no-nonsense, results-oriented boot camp approach, Brodow drills readers on the basic skills needed to master the art of negotiation including conquering our fear of confrontation and overcoming the negative behaviors that hold us back, and identifying and developing our personal negotiation style.
Using a wealth of examples from real-life encounters... Read more >
What Should I Do with My Life?
The True Story of People Who Answered the Ultimate Question
Written by Po Bronson
Format: Trade Paperback, 432 pages
Publisher: Random House Trade Paperbacks
On Sale: December 30, 2003
Price: $16.00
ISBN: 978-0-375-75898-0 (0-375-75898-4)
“What should I do with my life?” Author Po Bronson was asking himself that very question when he decided to write this book–an inspiring exploration of how people transform their lives and a template for how we can answer this question for ourselves. With humor, empathy, and insight, Bronson probes the... Read more >
The True Story of People Who Answered the Ultimate Question
Written by Po Bronson
Format: Trade Paperback, 432 pages
Publisher: Random House Trade Paperbacks
On Sale: December 30, 2003
Price: $16.00
ISBN: 978-0-375-75898-0 (0-375-75898-4)
“What should I do with my life?” Author Po Bronson was asking himself that very question when he decided to write this book–an inspiring exploration of how people transform their lives and a template for how we can answer this question for ourselves. With humor, empathy, and insight, Bronson probes the... Read more >
Heroz
Empower Yourself, Your Coworkers, Your Company
Written by William Byham and Jeff Cox
Format: Trade Paperback, 224 pages
Publisher: Ballantine Books
On Sale: July 18, 1995
Price: $15.00
ISBN: 978-0-449-90958-4 (0-449-90958-1)
From better decision-making to improved teamwork, the authors present proven, step-by-step techniques for surviving—and thriving—in today’s complex workplace. Read more >
Empower Yourself, Your Coworkers, Your Company
Written by William Byham and Jeff Cox
Format: Trade Paperback, 224 pages
Publisher: Ballantine Books
On Sale: July 18, 1995
Price: $15.00
ISBN: 978-0-449-90958-4 (0-449-90958-1)
From better decision-making to improved teamwork, the authors present proven, step-by-step techniques for surviving—and thriving—in today’s complex workplace. Read more >
Quiet
The Power of Introverts in a World That Can't Stop Talking
Written by Susan Cain
Format: Trade Paperback, 368 pages
Publisher: Broadway
On Sale: January 29, 2013
Price: $16.00
ISBN: 978-0-307-35215-6 (0-307-35215-3)
An ALA Notable Book of 2012
Named a "Best Book of 2012" by Kirkus Reviews and Library Journal
Selected for Common Reading at Case Western Reserve University
At least one-third of the people we know are introverts. They are the ones who prefer listening to speaking, reading to partying; who invent and create but... Read more >
The Power of Introverts in a World That Can't Stop Talking
Written by Susan Cain
Format: Trade Paperback, 368 pages
Publisher: Broadway
On Sale: January 29, 2013
Price: $16.00
ISBN: 978-0-307-35215-6 (0-307-35215-3)
An ALA Notable Book of 2012
Named a "Best Book of 2012" by Kirkus Reviews and Library Journal
Selected for Common Reading at Case Western Reserve University
At least one-third of the people we know are introverts. They are the ones who prefer listening to speaking, reading to partying; who invent and create but... Read more >
No
The Only Negotiating System You Need for Work and Home
Written by Jim Camp
Format: Hardcover, 288 pages
Publisher: Crown Business
On Sale: June 19, 2007
Price: $25.00
ISBN: 978-0-307-34574-5 (0-307-34574-2)
As Jim Camp's first book, Start with No, gained attention from publications like Harvard Business Review and Fortune, he became a tireless proselytizer for his ideas. During interviews many people wanted to know how his system of negotiating could be applied to their personal lives including day-to-day problems encountered at work... Read more >
The Only Negotiating System You Need for Work and Home
Written by Jim Camp
Format: Hardcover, 288 pages
Publisher: Crown Business
On Sale: June 19, 2007
Price: $25.00
ISBN: 978-0-307-34574-5 (0-307-34574-2)
As Jim Camp's first book, Start with No, gained attention from publications like Harvard Business Review and Fortune, he became a tireless proselytizer for his ideas. During interviews many people wanted to know how his system of negotiating could be applied to their personal lives including day-to-day problems encountered at work... Read more >
Also available as an
eBook.
The 5 Patterns of Extraordinary Careers
The Guide for Achieving Success and Satisfaction
Written by James M. Citrin and Richard Smith
Format: eBook, 288 pages
Publisher: Crown Business
On Sale: August 5, 2003
Price: $13.99
ISBN: 978-1-4000-5135-9 (1-4000-5135-5)
What is different, and consequently extraordinary, about the careers of people like Lou Gerstner, the acclaimed, recently retired chairman and CEO of IBM, senator Elizabeth Dole, Yahoo! COO Dan Rosensweig, and Tom Freston, chairman and CEO of MTV Networks? Why did they ascend to the top and prosper—why did they have... Read more >
The Guide for Achieving Success and Satisfaction
Written by James M. Citrin and Richard Smith
Format: eBook, 288 pages
Publisher: Crown Business
On Sale: August 5, 2003
Price: $13.99
ISBN: 978-1-4000-5135-9 (1-4000-5135-5)
What is different, and consequently extraordinary, about the careers of people like Lou Gerstner, the acclaimed, recently retired chairman and CEO of IBM, senator Elizabeth Dole, Yahoo! COO Dan Rosensweig, and Tom Freston, chairman and CEO of MTV Networks? Why did they ascend to the top and prosper—why did they have... Read more >
Also available as a
hardcover and a
trade paperback.
The 5 Patterns of Extraordinary Careers
The Guide for Achieving Success and Satisfaction
Written by James M. Citrin and Richard Smith
Format: Hardcover, 288 pages
Publisher: Crown Business
On Sale: August 5, 2003
Price: $22.95
ISBN: 978-1-4000-4794-9 (1-4000-4794-3)
What is different, and consequently extraordinary, about the careers of people like Lou Gerstner, the acclaimed, recently retired chairman and CEO of IBM, senator Elizabeth Dole, Yahoo! COO Dan Rosensweig, and Tom Freston, chairman and CEO of MTV Networks? Why did they ascend to the top and prosper—why did they have... Read more >
The Guide for Achieving Success and Satisfaction
Written by James M. Citrin and Richard Smith
Format: Hardcover, 288 pages
Publisher: Crown Business
On Sale: August 5, 2003
Price: $22.95
ISBN: 978-1-4000-4794-9 (1-4000-4794-3)
What is different, and consequently extraordinary, about the careers of people like Lou Gerstner, the acclaimed, recently retired chairman and CEO of IBM, senator Elizabeth Dole, Yahoo! COO Dan Rosensweig, and Tom Freston, chairman and CEO of MTV Networks? Why did they ascend to the top and prosper—why did they have... Read more >
Also available as an
eBook and a
trade paperback.
The Customer Rules
The 39 Essential Rules for Delivering Sensational Service
Written by Lee Cockerell
Format: Hardcover, 208 pages
Publisher: Crown Business
On Sale: March 5, 2013
Price: $19.99
ISBN: 978-0-7704-3560-8 (0-7704-3560-2)
Lee Cockerell, the former executive vice president of operations at Walt Disney World, offers his thirty-nine rules for optimizing customer service. By implementing these strategies, managers and employees will ensure that their interactions with customers are characterized by consistency, efficiency, creativity, sincerity, and excellence. Each of the thirty-nine chapters in this book... Read more >
The 39 Essential Rules for Delivering Sensational Service
Written by Lee Cockerell
Format: Hardcover, 208 pages
Publisher: Crown Business
On Sale: March 5, 2013
Price: $19.99
ISBN: 978-0-7704-3560-8 (0-7704-3560-2)
Lee Cockerell, the former executive vice president of operations at Walt Disney World, offers his thirty-nine rules for optimizing customer service. By implementing these strategies, managers and employees will ensure that their interactions with customers are characterized by consistency, efficiency, creativity, sincerity, and excellence. Each of the thirty-nine chapters in this book... Read more >
Also available as an
unabridged audiobook download and an
eBook.
You Can Negotiate Anything
The World's Best Negotiator Tells You How To Get What You Want
Written by Herb Cohen
Format: Paperback, 256 pages
Publisher: Bantam
On Sale: December 1, 1982
Price: $7.99
ISBN: 978-0-553-28109-5 (0-553-28109-7)
Claiming that the world is a giant negotiating table, renowned negotiator Cohen teaches the art of negotiation with dozens of concrete examples. Read more >
The World's Best Negotiator Tells You How To Get What You Want
Written by Herb Cohen
Format: Paperback, 256 pages
Publisher: Bantam
On Sale: December 1, 1982
Price: $7.99
ISBN: 978-0-553-28109-5 (0-553-28109-7)
Claiming that the world is a giant negotiating table, renowned negotiator Cohen teaches the art of negotiation with dozens of concrete examples. Read more >
Your First Year in Sales, 2nd Edition
Making the Transition from Total Novice to Successful Professional
Written by Tim Connor
Format: Trade Paperback, 336 pages
Publisher: Three Rivers Press
On Sale: March 2, 2010
Price: $20.00
ISBN: 978-0-307-45152-1 (0-307-45152-6)
In this revised and updated edition of Your First Year in Sales, professional speaker and sales veteran Tim Connor offers simple, proven strategies to overcome those first-year obstacles and position oneself for lifelong success. Readers will find step-by-step techniques for learning how one's skills and talents—motivation, strengths, willingness to sacrifice, and... Read more >
Making the Transition from Total Novice to Successful Professional
Written by Tim Connor
Format: Trade Paperback, 336 pages
Publisher: Three Rivers Press
On Sale: March 2, 2010
Price: $20.00
ISBN: 978-0-307-45152-1 (0-307-45152-6)
In this revised and updated edition of Your First Year in Sales, professional speaker and sales veteran Tim Connor offers simple, proven strategies to overcome those first-year obstacles and position oneself for lifelong success. Readers will find step-by-step techniques for learning how one's skills and talents—motivation, strengths, willingness to sacrifice, and... Read more >
Also available as an
eBook.
