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This sweeping history provides the reader with a better understanding of America’s consumer society, obsession with shopping, and devotion to brands. Focusing on the advertising campaigns of Coca-Cola, Kellogg’s, Wrigley’s, Gillette, and Kodak, Strasser shows how companies created both national brands and national markets. These new brands eventually displaced generic manufacturers and created a new desire for brand-name goods. The book also details the rise and development of department stores such as Macy’s, grocery store chains such as A&P and Piggly Wiggly, and mail-order companies like Sears Roebuck and Montgomery Ward.
“Satisfaction Guaranteed brings the subject of mass-market society out of the clouds of theory and down to earth.” - Village Voice Literary Supplement
“A meticulous, probing, and often colorful study of the origins and workings of the American mass market.” - Los Angeles Times Book Review