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The Customer Rules

The Customer Rules

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Written by Lee CockerellAuthor Alerts:  Random House will alert you to new works by Lee Cockerell

  • Format: Hardcover, 208 pages
  • Publisher: Crown Business
  • On Sale: March 5, 2013
  • Price: $19.99
  • ISBN: 978-0-7704-3560-8 (0-7704-3560-2)
Also available as an unabridged audiobook download and an eBook.

LEE COCKERELL was the executive vice president of operations for Walt Disney World for more than ten years. As one of the public faces of the world-renowned Disney Institute, he continues to teach courses in leadership and professional development. A popular keynote speaker, he frequently addresses Fortune 500 corporations, government agencies, educational institutions, and nonprofits across the country. He lives in Orlando, Florida.