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Jeanie Daniel Duck is senior vice president of The Boston Consulting Group and a leader in its organizational practice. She has worked with companies around the globe on major change efforts. Her article in the Harvard Business Review, “Managing Change: The Art of Balancing,” has been a bestselling reprint used by many companies in executive education programs and many business schools as required reading. She is not only an expert in change management but also an artist—with a master’s degree in sculpture—and has a keen sense for what makes people tick.