Upgrade to the Flash 9 viewer for enhanced content, including the ability to browse & search through your favorite titles.
Click here to learn more!
“We are being judged by a new yardstick: not just how smart we are, or by our training and expertise, but also by how well we handle ourselves and each other.”—Daniel Goleman
Daniel Goleman, author of Emotional Intelligence, draws on his in-depth research and unparalleled access to business leaders around the world to determine that emotional intelligence (EQ) matters twice as much as cognitive abilities like IQ or technical expertise in every field. Goleman analyzes both the inner competencies that enable us to manage ourselves–ranging from self-awareness to motivation–and the essential social strengths such as influence, conflict management, and team-building. Goleman creates a blueprint for the “emotionally intelligent organization” that will shape training and development programs for years to come.
“Anyone interested in leadership and the health of human institutions should get a copy of this book. In fact, I recommend it to all readers anywhere who want to see their organizations in the phone book in the year 2001.”—Warren Bennis, University Professor and Distinguished Professor of Business Administration at the University of Southern California and the co-author of Co-Leaders
TABLE OF CONTENTS:
Acknowledgments; Beyond Expertise; 1. The New Yardstick; 2. Competencies of the Stars; 3. The Hard Case for Soft Skills; Self-Mastery; 4. The Inner Rudder; 5. Self-Control; 6. What Moves Us; People Skills; 7. Social Radar; 8. The Arts of Influence; 9. Collaboration, Teams, and the Group IQ; A New Model of Learning; 10. The Billion-Dollar Mistake; 11. Best Practices; The Emotionally Intelligent Organization; 12. Taking the Organizational Pulse; 13. The Heart of Performance; Appendices; Notes; Index