Format: Trade Paperback, 240 pages
Publisher: Crown Business On Sale: November 19, 2002 Price: $14.99
Drawing on his incredible success in transforming his Dallas Cadillac dealership into the second largest in America, Carl Sewell revealed the secret of getting customers to return again and again in the original Customers for Life. A lively, down-to-earth narrative, it set the standard for customer service excellence and became a...
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