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If you cannot find the information you are looking for in our Help section, please email support. In order to facilitate troubleshooting, please include the following information in your correspondence:

  • Steps to reproduce the problem (in as much detail as possible)
  • Exact text of any error message you receive (screen shots are helpful)
  • URL(s) of any error page(s) you encounter
  • Transaction ID
  • Date of sale
  • Title(s) of problem electronic content(s)
  • Operating system (Windows Vista, Windows XP, Mac OS 10.5.1, etc.)
  • Web browser and version (Internet Explorer 7.0, Firefox 2.0, etc. In most browsers, find the version under Help > About .)

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