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Technical Help:
There were 8 questions found in this category:

  1. Instead of the electronic content I expected, I downloaded a file named 'ebx.etd'. Where is my electronic content?
    This typically indicates that you did not install Adobe Digital Editions before you attempted to dow...
     
  2. When I try to download my electronic content, Adobe Digital Editions opens but my electronic content does not open. What should I do?
    This behavior can be indicative of one of two problems. It can signify that your browser's temporary...
     
  3. What should I do if my Adobe electronic content does not completely download?
    Download the book again by accessing your confirmation email. Click the 'Download' link for your tit...
     
  4. I cannot find the information I am looking for. What should I do?
    If you cannot find the information you are looking for in our Help section, please email support. In...
     
  5. When I open Adobe Digital Editions, I get the message 'Error contacting authentication server.' What does this mean and what should I do?
    This error may indicate that the activation site is busy, or that your computer is not allowing Adob...
     
  6. I am getting the error 'None of the requested vouchers could be obtained.' What should I do?
    This error usually indicates that a problem occurred during download and that you should attempt to ...
     
  7. I am getting a 'Software or Network Error'. What should I do?
    This error usually indicates that a problem occurred during download and that you should attempt to ...
     
  8. Where is Adobe electronic content stored on my computer?
    On Windows XP, electronic content PDF files are stored in My Documents > My Digital Editions. On W...
     
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