Shopping On-Line:
There were 20 questions found in this category:
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Why does it say Random House on my shopping cart when I am ordering a book from Candlewick Press?
The Candlewick Press Bookstore is powered by Random House, Inc. Orders placed through the Candlewick...
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Why does it say Random House on my shopping cart when I am ordering a book from EgmontUSA?
The EgmontUSA Bookstore is powered by Random House, Inc. Orders placed through the EgmontUSA website...
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Why does it say Random House on my shopping cart when I order a book from Hatherleigh Press?
The Hatherleigh Press Bookstore is powered by Random House, Inc. Orders placed through the Hatherlei...
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Why does it say Random House on my shopping cart when I am ordering a book from Other Press?
The Other Press Bookstore is powered by Random House, Inc. Orders placed through the Other Press we...
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I represent a school and/or library and wish to place an order on-line. Will I be charged tax?
Thank you for your interest in Random House publications. We regret that we cannot accommodate your...
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Why was my order cancelled?
While we may attempt to contact you (via phone or email) prior to cancelling your order, we reserve ...
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How can I order books from Canada?
Please click here to order books from Canada.
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When is the latest I can place an order to arrive by December 24th?
Date the last order should be received in Customer Service in order to be delivered on or before 12/...
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How do I cancel an order?
To cancel an order:Click on the "account" icon in the top right corner of the screen.If you are not ...
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How long do I have to cancel my order?
The "Cancel" button will remain on the order page as long as the status on the order is "Open." As s...
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Why did I get a cancellation notice for my order?
Cancellation notices are generally sent when credit card authorization fails. If you receive a...
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How soon after publication will I receive a pre-ordered title?
Random House will ship any newly released title three business days after the book's official on-sal...
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Can I pre-order forthcoming books?
You can pre-order future titles by selecting the pre-order tab located in the title detail....
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Can I order titles in advance of the publication date?
Yes, you can order pre-order forthcoming books.
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Will I be charged sales tax?
Yes. Taxes are calculated and added to your order based upon the state to which the product is shipp...
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I'm a brand new customer, how do I place my first order?
Search for a title you would like to buy using the search box on the top of every page of our websit...
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Do you sell out of print titles?
We do not sell out of print titles at this time. Our sales are limited to titles that are currently...
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What type of merchandise can I purchase from randomhouse.com?
You can purchase all active Random House, Inc. titles in all available formats (hardcover, paperback...
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What are my shipping options?
Shipping Rates and Policies: United States Random House charges a shipping fee for each order based ...
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Do you accept international orders?
Unfortunately, we are unable to accept consumer orders for eCommerce from outside the United States....
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