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Shopping On-Line:
There were 20 questions found in this category:

  1. Why does it say Random House on my shopping cart when I am ordering a book from Candlewick Press?
    The Candlewick Press Bookstore is powered by Random House, Inc. Orders placed through the Candlewick...
     
  2. Why does it say Random House on my shopping cart when I am ordering a book from EgmontUSA?
    The EgmontUSA Bookstore is powered by Random House, Inc. Orders placed through the EgmontUSA website...
     
  3. Why does it say Random House on my shopping cart when I order a book from Hatherleigh Press?
    The Hatherleigh Press Bookstore is powered by Random House, Inc. Orders placed through the Hatherlei...
     
  4. Why does it say Random House on my shopping cart when I am ordering a book from Other Press?
    The Other Press Bookstore is powered by Random House, Inc. Orders placed through the Other Press we...
     
  5. I represent a school and/or library and wish to place an order on-line. Will I be charged tax?
    Thank you for your interest in Random House publications. We regret that we cannot accommodate your...
     
  6. Why was my order cancelled?
    While we may attempt to contact you (via phone or email) prior to cancelling your order, we reserve ...
     
  7. How can I order books from Canada?
    Please click here to order books from Canada.
     
  8. When is the latest I can place an order to arrive by December 24th?
    Date the last order should be received in Customer Service in order to be delivered on or before 12/...
     
  9. How do I cancel an order?
    To cancel an order:Click on the "account" icon in the top right corner of the screen.If you are not ...
     
  10. How long do I have to cancel my order?
    The "Cancel" button will remain on the order page as long as the status on the order is "Open." As s...
     
  11. Why did I get a cancellation notice for my order?
    Cancellation notices are generally sent when credit card authorization fails.  If you receive a...
     
  12. How soon after publication will I receive a pre-ordered title?
    Random House will ship any newly released title three business days after the book's official on-sal...
     
  13. Can I pre-order forthcoming books?
    You can pre-order future titles by selecting the pre-order tab located in the title detail....
     
  14. Can I order titles in advance of the publication date?
    Yes, you can order pre-order forthcoming books.
     
  15. Will I be charged sales tax?
    Yes. Taxes are calculated and added to your order based upon the state to which the product is shipp...
     
  16. I'm a brand new customer, how do I place my first order?
    Search for a title you would like to buy using the search box on the top of every page of our websit...
     
  17. Do you sell out of print titles?
    We do not sell out of print titles at this time.  Our sales are limited to titles that are currently...
     
  18. What type of merchandise can I purchase from randomhouse.com?
    You can purchase all active Random House, Inc. titles in all available formats (hardcover, paperback...
     
  19. What are my shipping options?
    Shipping Rates and Policies: United States Random House charges a shipping fee for each order based ...
     
  20. Do you accept international orders?
    Unfortunately, we are unable to accept consumer orders for eCommerce from outside the United States....
     
If you don't find the answer to your question here, please send us a comment/question.


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